Lutheran Life Communities Logo

Privacy Policy

Lutheran Home and all affiliated and related companies, (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy and our terms of use (together the “Policy”).
This Policy describes the types of information we may collect from you or that you may provide when you visit the Company’s websites, including any affiliate website related to the Company (our “Websites”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Policy applies to information we collect:

  • On the Websites
  • In e-mail, text or other electronic messages between you and the Websites
  • Through mobile and desktop applications you download from the Websites, which provide dedicated non-browser-based interaction between you and the Websites
  • Social media including Facebook, Twitter, Instagram or any other third-party application or website

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using the Websites, you agree to this Policy. This Policy may change from time to time. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes so please check the Policy periodically for updates.

Children Under the Age of 13

Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Websites or on or through any of its features/register on the Websites, make any purchases through the Websites, use any of the interactive or public comment features of the Websites or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any other identifying information. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@lulife.org.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Websites, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other information the Websites collect that is defined as personal or personally identifiable information under an applicable law (“personal information”)
  • About your Internet connection, the equipment you use to access our Websites and usage details, such as cookies, domain name and host capture, browser software capture, IP address capture, and similar types of information. We reserve the right to collect and use such information in accordance with generally accepted industry practices.
    We collect this information directly from you when you provide it to us or automatically as you navigate through the site.

The information we collect automatically is statistical data and may include personal information but we may maintain it or associate it with personal information we collect in other ways or receive from third-parties. It helps us to improve our Websites and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns
  • Store information about your preferences, allowing us to customize our websites according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our Websites

Information You Provide to Us

The information we may collect on or through our Websites may include:

  • Information that you provide by filling in forms on our Websites. This includes information provided at the time of registering to use our Websites, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by use, and when you report a problem with our websites.
  • Records and copies of your correspondence, including e-mail addresses, if you contact us
  • Your response to surveys that we may ask you to complete for research purposes
  • Details of transactions you carry out through our Websites and of the fulfillment of your order. You may be required to provide financial information if you place an order through our Websites
  • Your search queries on the Websites

You may also provide information to be published or displayed on public areas of the Websites, or transmitted to other users of the Websites or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Websites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How We Use Your Information

We use the information you provide about yourself when placing a request only to complete that request. We do not share your personal information with outside parties except to the extent necessary to complete that request.

We use the information you provide about someone else when placing a request only to ship or send, and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that request. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Should you have other questions or concerns about these policies, please email us at info@lulife.org.

Notwithstanding the above, we may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our terms of use and other agreements; and if we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, our customers or others.

By submitting your information, you consent and request to be contacted by a Luthera Life Communities’ employee by phone, SMS, and/or email, even if the number you provided in on a National or State Do Not Call List. In some cases, we may use automated technology to contact you.

Changes to Our Policies

It is our policy to pose any changes we make to any of our policies at any time without any notice or warning to you. If we make material changes to how we treat our users’ personal information, we will notify you by placing a disclaimer at the top of this page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Websites and this Policy to check for any changes.

Health Information

The information presented on our Websites regarding health and health care is for informational purposes only. This information does NOT constitute medical advice, and should NOT serve as the basis for any medical decision by you. Please consult with a physician or other medical professional should you have questions.

Legal Information

The information presented on our Websites is for informational purposes only. This information does NOT constitute legal advice, and should NOT serve as the basis for any legal decision by you. Please consult with an attorney should you have questions regarding information contained on our Websites.

Intellectual Property

Our Company owns various trademarks that appear within and in connection with the Websites. You hereby agree not to make any use of any of the trademarks appearing on the Websites without the express written permission of the Company and/or the respective rights holder. You may access other websites through links with are provided to you solely as a convenience. The Company does not guarantee the content and accuracy of these other websites, and therefore, disclaims all responsibility for their content and accuracy.

Unless specifically noted otherwise, all content of the Websites is the property of the Company and is protected under the Copyright Act of 1976. Content may be protected by copyright, even if not marked with the © symbol.

You may view, print, download, and use content from our Websites solely for your personal, non-commercial use and provided that you keep intact all copyright and other proprietary notices. However, you may not use, modify, transmit, republish, upload, or distribute in any way the content of our Websites for public or commercial purposes, including the text, images, videos, and graphics without the written permission of the Company. The use of the websites does not transfer from the Company to you any of the Company’s or third parties intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with the Company or other third party rights holder. Your use of the Websites grants you no right or license to reproduce or otherwise use any Company or third-party content, outside of the scope of this Policy.

Disclaimer/Warranties/Indemnification

While we use reasonable efforts to include accurate and up-to-date information on the Websites, the Company makes no warranties or representations as to the accuracy or completeness of the Website’s information. We shall not be liable for any damages or injury (including, but not limited to, any special, indirect, incidental or consequential damages) resulting from your reliance on any information provided in these Websites. By using our Websites, you assume the risk that the material and information may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. In addition, the Company assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing the Websites, or your downloading of any material, text, or graphics from or through the Websites.

Without limiting the foregoing, everything on the Websites is provided to you “AS IS” and the Company SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THIS WEBSITE AND ITS CONTENTS.

This Website may provide links or reference to other sites, but the Company has no responsibility for the content of other such sites. Further, Company shall not be liable for any damages or injury arising from the use of other such sites and/or their content. Any links within the Websites to other sites are provided solely as a convenience to our Websites visitors. We look forward to hearing from you and have provided several places on this site through which you can contact us. Please remember that all messages sent to or from our site can be accessed by other Internet users. To protect your privacy, please do not use e-mail to communicate confidential information.

You agree to indemnify and hold the Company harmless from any claim or demand, made pursuant to the provisions herein, under the DMCA, under the Copyright Act of 1976, the Lanham Act, or claims arising under any other statute or law, including reasonable attorneys’ fees, made by any third party or federal agency due to or arising out of your breach of these policies, your use of these Websites or your violation of any law or the rights of any third party.

Applicable Law

By visiting and using the Websites, you agree that any disputes concerning or involving these policies, or the use of the Websites, shall be governed in accordance with the laws of the State of Illinois. You hereby consent to the personal jurisdiction of the Courts of the State of Illinois for resolution of all disputes concerning or involving these policies, or your use of the Websites.